I received the wrong product or some parts are missing.

Table of contents

What you should do now
Required information for a request

1. What you should do now

Check your order confirmation and compare it with the actual contents of the package.
Take a photo of the entire package contents – ideally together with the shipping label or packing slip.
If possible, do not open incorrectly delivered products.
Keep the packaging until the complaint is resolved.
Report the problem using the form below. If necessary, we will then ask you for photos by email.

2. Required information for a request

Order number
Product / EAN
Number of affected items
What was ordered
What was actually delivered or what is missing
Date received
Preferred solution

That solved my problem.

Email address *

Order number *

Product / EAN *

Number of affected items *

Type of problem *

receipt date *

Preferred solution *