Order or delivery

Shipment was returned to the sender.

Table of contents

  1. What happens next?
  2. Common reasons for a return
  3. Required information for an inquiry

1. What happens next?

  • If the shipment has been returned to our warehouse, the refund will be initiated once the return is received and processed.
  • The package will not be reshipped automatically. If you still need the products, please place a new order.
  • The refund may take up to 14 business days after the return is received in our warehouse.

2. Common reasons for a return

  • Multiple unsuccessful delivery attempts
  • Incorrect or outdated delivery address
  • The shipment was not picked up in time from a pickup station or parcel shop
  • The shipment was refused

3. Required information for an inquiry

  • Order number
  • Tracking number
  • Brief information about the current status of the shipment
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