Order or delivery

How can I change the delivery address?

Table of contents

  1. When an address change is possible
  2. What you should do now
  3. Required information for a request

1. When an address change is possible

  • Changing the delivery address is only possible as long as the order has not yet been handed over to the shipping carrier.
  • After shipping, we can no longer change the delivery address on our end. In that case, please contact the relevant shipping carrier directly.

2. What you should do now

  • Contact us as soon as possible. The earlier your request is received, the greater the chance that a change can still be made before shipping.
  • Have your new full delivery address ready: street, house number, postal code, city, and country.

3. Required information for a request

  • Order number
  • Previous delivery address
  • New full delivery address
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