Order or delivery

Courier delivery failed.

Table of contents

  1. What you should do now
  2. Common causes
  3. When to contact our customer service
  4. Required information for an inquiry

1. What you should do now

  • Check your emails and text messages. The courier may have left a message or a link to change the delivery appointment.
  • Check the tracking to see whether the package was redirected to a parcel locker or parcel shop.
  • If possible, contact the local branch of the shipping provider listed in the tracking.
  • Check whether the phone number provided with the order is correct.

2. Common causes

  • No one was reachable at the time of delivery.
  • The phone number was incorrect, or the courier could not establish contact.
  • The delivery address is incomplete, e.g., a house number, apartment number, or doorbell number is missing.
  • A signature or payment of customs fees is required for delivery.

3. When to contact our customer service

  • After several unsuccessful delivery attempts, the package is returned to the sender.
  • The tracking shows a pickup location, but the shipment cannot be found there.
  • You cannot reach the shipping provider or resolve the situation directly with them.

4. Required information for an inquiry

  • Order number
  • Tracking number
  • Shipping provider
  • Brief description of the situation and desired solution
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